Return Policy
1. Online Returns Policy
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We offer returns only for items that are faulty. If you receive a defective product, you can initiate a return by contacting us at lucknowichikankurtas@gmail.com or calling us at 0481 147 863.
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Please notify us within 7 days of receiving the item to process your return.
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For size exchanges, we are happy to exchange your purchase for another size if the issue is brought to our attention within 7 days. Please note that exchanges are subject to size availability.
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Note: For online returns, the postage cost will be deducted from the final price paid by the customer.
2. In-Store Returns Policy
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For in-store purchases, if the item is faulty, we will gladly provide an exchange or return.
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We do not offer refunds or returns for a change of mind; however, you may exchange your item for another product within 7 days of purchase if the item meets the conditions below:
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The tags are still attached.
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The item is unworn and in its original condition.
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The original receipt is provided.
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3. Sale Items
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No returns, refunds, or exchanges are accepted on sale items under any circumstances. Please ensure you are satisfied with your purchase before completing the transaction.
Conditions for Returns & Exchanges
To be eligible for a return or exchange:
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The item must not be worn, washed, or damaged.
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The original tags must be attached.
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The original receipt or proof of purchase is required.
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Postage Costs: For all returns (including faulty items), the postage cost will be deducted from the final price refunded to the customer.
If you have any questions or need assistance, feel free to contact us via email at lucknowichikankurtas@gmail.com or call us at 0481 147 863. We're here to help!